We’ve done our best to provide answers to the questions we get asked the most on this page. If you can’t find your question below, please contact us and we’ll get back to you as soon as we can.
|ordering and payment||returns and exchanges|
|gift cards||my account|
|privacy and security||community|
We want you to have the freedom to treat your clothes with the same tough love you give at practice. To get the most out of your gear, we recommend that clothes are machine-washed cold and hung to dry. If you’re in a rush you can toss your gear in the dryer on tumble low; the world won’t end. Find out how best to care for special fabrics and bright colours.
Yes - a guest can purchase an item from ivivva and have complimentary hemming done through their local lululemon store. Just ask for child’s hemming. Easy-peasy.
Yes, you can bring your ivivva pants to any one of our ivivva stores (or lululemon) for complimentary free to grow hemming.
There are too many to list here but you can read all about our technical gear on our page. If you come across a funny word like “cuffinsTM” or want to know why a “dropped hem” is a good thing visit the ‘a’ to ‘z’ of product features .
Yes, although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, check out our stores .
So you don’t have to pay pesky duty fees, ivivva has two warehouses - one in Canada and one in the US. Sometimes our product is not stocked the same in each country, which means the product we offer online will sometimes be different.
No, the site you're on now is the only authorized and official place on the internet for ivivva shopping.
We use multiple technical fabrics for our various lines of clothing. Please visit fabrics and technologies for more details about our fabrics and their wonderful properties.
Yes, ensuring the perfect fit is essential for you to feel confident and to bring your ‘A’ game. Please use our size chart to learn how to measure properly.
Many of our new products and technical features have been designed based on the feedback and suggestions from our guests. We love hearing it so share your design tips or shop experience feedback at help us design .
Sure can. Order over the phone by contacting our Guest Education Centre at 1.877.263.4966.
If you're having second thoughts about your online order and wish to cancel it, please call our Guest Education Centre at 1.877.263.4966 or email email@example.com . An educator will be able to help you with the cancellation if the order is not already being processed. We can't make changes to an order once it has been processed.
Your order will be processed and shipped within two business days of your order being submitted.
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.
Once you have placed an order, you can check on its status at any time using . Please have ready your email address and order reference number, which is on your order confirmation email
We accept Visa, MasterCard, American Express, PayPal and ivivva gift cards. Please note: we do not accept credit card gift cards; we cannot split payments between credit cards.
No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. (Is it charged when the order is processed or when the order is shipped?) We'll send you an email to let you know when this happens.
Prices ivivva.com are in Canadian or US dollars depending on the region you choose.
Everybody loves a freebie. We’re excited to offer complimentary shipping for y’all within Canada and the US.
Shipments outside of Canada and the US will be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please view the international shipping chart below for more info.
In most Canadian and US cities, shipping typically takes one to three business days. However, some remote areas can take up to 10 days. Please check with Star Track for more specific details to your area.
You have two options: you can either ship your gear to a physical address or visit a local store. If you have any other questions or concerns, give us a call at the GEC 1.877.263.4966.
(5-7 Business Days)
FedEx 2 Day
(2-3 Business Days)
FedEx Standard Overnight
|1 item||On us!*||On us!*||$19.95||$15.95||$29.95||$28.95|
|2 items||On us!*||On us!*||$21.95||$17.95||$31.95||$30.95|
|3 items||On us!*||On us!*||$23.95||$19.95||$33.95||$32.95|
|4 items||On us!*||On us!*||$25.95||$21.95||$35.95||$34.95|
|5+ items||On us!*||On us!*||$27.95||$23.95||$37.95||$36.95|
Shipping for International Guests Flat rate $30 USD* to:
|Bahrain||Germany||Korea, Republic of||Norway||Switzerland|
|Bermuda||Greenland||Latvia||Poland||United Arab Emirates|
|Cayman Islands||Hong Kong||Lithuania||Puerto Rico||Virgin Islands, U.S.|
*We are excited to offer international guests a flat rate international shipping fee of $30 on orders shipped to the countries listed in the chart above. Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on shop.lululemon.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We’ve made every effort to minimize our international shipping charges. We only charge our cost for these services and do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. Please note we only accept PayPal and American Express for orders shipping to Indonesia.
Keep in mind that when you are ordering internationally, your bank may charge you an additional international transaction fees for orders. We cannot estimate what these charges may be. For more information, please check with the bank that issued your credit card. Please note we only accept PayPal and American Express for orders shipping to Indonesia.
When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.
On most websites, “Order Date” and “Ship Date” are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an email confirmation once your order has shipped.
** If you're having trouble processing your return online, please contact our Guest Education Centre toll-free at 1.877.263.4966 or email firstname.lastname@example.org .**
You have two options for making a return within 14 days from the delivery date:
1. online: merchandise may be returned to the Canadian or US ecommerce warehouse, the region where you bought it from.
2. in-store: merchandise may be returned to an ivivva store or showroom. Cross-border goods may only be exchanged for another item or the credit can be put onto a gift card.
* Because we don’t always have the same merchandise in stores and online, we cannot accept returns bought at an ivivva store to the ecommerce store. Please use the most economical shipping method when returning a garment to us. If you’re exchanging an item, we will ship the new item to you via ground service at no extra charge (Canadian and US orders only). If you wish to have the item expedited, you will be responsible for the charge. Returns and exchanges will only be accepted with a completed return form. Log into your account, click on “view order” and then “return or exchange items”. Follow the easy steps, print the final page and include it in your return box. All returns must have the invoice in order to process the return.
To return an item to our ecommerce warehouse, you'll need to complete a return form. Log into your account. Under 'order history,' click on 'track or edit your orders.' On the next page, click on the 'view order' button for the shipment you want to return. When the invoice page opens, click on the 'return items' link. Fill out the forms and print the final page (you'll need to include this in with returns along with your original packing slip). Send your returns to the ivivva address shown on the return form you printed. You should ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. The cost of shipping merchandise back to us is not refunded.
Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.
Yes. Underwear, headwear, water bottles, gift cards and items from "now or never" are final sale. If an item has been moved to the ‘now or never’ section during the two week return window, you won't be able to do an online return.
Unfortunately you can’t return your ivivva items to a lululemon store. Only hemming of ivivva clothing can be done in a lululemon store.
While we offer returns on unworn garments within two weeks of purchase, we do not offer price adjustments.
We may mark down some styles and colours to make way for new gear. .
Yes, you can purchase a gift card online. Our gift cards can be both purchased and redeemed online or in-store. If you have any questions regarding gift cards, our Guest Education Centre would love to hear from you and can be reached at 1.877.263.4966. Treat your gift card like cash as it cannot be replaced. Gift cards are final sale.
It's really easy to check your gift card balance online Just enter in your gift card number and press ‘check balance’. Boom. You can also head into your local store and ask an educator to help you.
Nope, lululemon is part of our family but we don’t like to mix our finances. If you would like to purchase or redeem a lululemon gift card, please visit lululemon.com or visit a lululemon store.
To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user.
We value your privacy. To learn more, take a look at our privacy .
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.
ih-vee-vah; it’s a made-up word. We are inspired by athletic girls, created by lululemon. We make athletic wear made to move.
All of the girls featured at ivivva are athletes in their communities. The best way to get involved is to find store and drop by for a visit.
Use our store finder to find your nearest ivivva store or showroom. Follow them on Facebook to get info on local events and complimentary in-store dance, yoga and athletic classes.
Yes. You've reached the end of the internet. Just kidding but it is the end of our FAQ section.